Refund policy
At ActiveDrip Skincare, we stand behind the quality and effectiveness of our products. If you are not completely satisfied with your purchase within 30 days of the purchase date, we will gladly issue a refund or exchange.
Here's how our 30-day return policy works for skincare products:
- To initiate a return, please contact our customer service team via email at info@activedrip.com within 30 days of the purchase date.
- Our customer service team will provide you with a return authorization number and instructions on how to return the product.
- Please ensure that the product is in its original packaging and unused condition.
- Once we receive your returned product, we will process your refund or exchange within 7-10 business days.
- Please note that we do not accept returns or exchanges for any opened, used or final sale products.
We are committed to providing our customers with the highest quality skincare products and excellent customer service. If you have any questions or concerns regarding our 30-day return policy, please do not hesitate to contact us.
Final sales
Certain items are not eligible for return and are final sale: - Partial kits or gift sets
- Free samples
- Gift with Purchase items
If your return shipment contains any of these items, you will not be refunded for them. We are not responsible for shipping back final sale items.