Delivery & Shipping costs:
Within the UK:
£4.49 for 48-hour delivery.
£6.49 for 24-hour delivery.
Free shipping within the UK for orders over £35.
EU and other international destinations:
Delivery charges will be calculated at checkout.
Kindly note that international orders may be subject to additional charges, such as import duties and customs fees, for which the customer is responsible.
Delivery times:
Within the UK:
Orders placed on working days before 2 pm will be dispatched on the same day.
Typically, delivery takes 1 to 2 working days, depending on the chosen delivery option.
International Orders:
Estimated delivery times will vary depending on the destination.
Options and estimated times will be provided at checkout.
Please be aware that the delivery period may be affected by customs processing, local postal services, and potential delays.
We recommend reviewing the estimated delivery times and selecting your preferred delivery method during the checkout process.
Please note that these are general estimates, and actual delivery times may vary based on factors such as customs processing, local postal services, and any potential delays. Customers can select their preferred shipping method and view the estimated delivery times during the checkout process.
Shipping & Returns
At Active Drip, your satisfaction is important to us. We are committed to delivering high-quality products and a seamless customer experience. This policy outlines your rights and our procedures in accordance with UK and EU consumer laws.
Returns & Refunds
1. Your Right to Cancel (EU & UK Customers)
You have the legal right to cancel your order within 14 days of receiving your goods, without giving any reason.
To exercise this right:
You must notify us within 14 days of delivery
You must return the item within a further 14 days
To be eligible:
Items must be unused, unopened, and in their original packaging
Items must be returned in a condition suitable for resale
2. Hygiene & Safety (Cosmetic Products)
Due to hygiene and safety reasons, skincare and cosmetic products that have been opened or unsealed cannot be returned, unless the item is faulty, damaged, or not as described.
3. Faulty, Damaged, or Incorrect Products
A product is considered faulty if it is:
Damaged upon arrival
Defective in function (e.g. packaging or malfunction preventing normal use)
Not as described
In such cases, you are entitled to a replacement, repair, or refund.
We may request photo or video evidence to assess the issue.
4. What Is Not Considered a Fault
The following are not considered defects:
Variations in texture, viscosity, or consistency
Differences in absorption or skin feel
Individual skin reactions
Personal expectations or results
5. Non-Returnable Reasons
We do not accept returns or issue refunds based on personal preference, including:
Dislike of texture or consistency
Change of mind after opening
Subjective dissatisfaction
Unless the product is confirmed to be faulty.
6. 60-Day Guarantee
We offer a 60-day guarantee covering products that are faulty, damaged upon arrival, or not as described.
To make a claim, contact us at info@activedrip.com within 60 days of receiving your order with details of the issue.
To be eligible:
The product must be confirmed faulty, damaged, or not as described
You may be asked to provide photo or video evidence
One claim per customer, per product
Refunds approved under this guarantee cover the product price only. Original shipping costs are non-refundable.
This guarantee is offered as a gesture of goodwill and does not affect your statutory rights.
7. Return Process
To initiate a return, please contact us at:
info@activedrip.com
We may:
Request supporting evidence (photos/videos)
Provide troubleshooting guidance
Offer a replacement before issuing a refund
Returns must be sent using a trackable shipping method.
8. Refunds
Once your return is received and inspected:
refunds will be issued to your original payment method
refunds will be processed within 14 days of us receiving your returned item.
original shipping costs are non-refundable (unless the item is faulty)
We reserve the right to reduce the refund if returned items show signs of use or damage not due to a fault.
9. Return Shipping Costs
Customers are responsible for return shipping costs unless the item is faulty or incorrect
If a product is confirmed defective, we will cover reasonable return costs
10. International Orders (Outside UK & EU)
Customers outside the UK and EU are welcome to contact us at info@activedrip.com regarding returns. International return requests are assessed on a case-by-case basis. Return shipping costs for international orders are the responsibility of the customer unless the item is confirmed faulty or incorrect.
Shipping
We aim to process and dispatch all orders promptly.
Orders are typically processed within 1–2 business days
Delivery times may vary depending on your location
You will receive tracking details once your order has been dispatched
We are not responsible for delays caused by couriers, customs, or external factors beyond our control.
Contact
For any enquiries or to begin a return, please contact:
info@activedrip.com